Q: How long does my order take?

CHRISTMAS ORDERS ARE NOW CLOSED FOR INTERNATIONAL DELIVERY. AUSTRALIAN ORDERS CLOSE ON 11TH DECEMBER. 

A: All items are handmade to order and will take 5-10 working days to create plus shipping time.

Shipping timeframes:
Within Australia 2-4 working days.
Internationally:  3-12 working days.

Should you need your item sooner, please contact us and we will do our best to fast track your items. Email: xanderloukids@gmail.com

Q: Do we ship Internationally?

CHRISTMAS ORDERS ARE NOW CLOSED FOR INTERNATIONAL DELIVERY. AUSTRALIAN ORDERS CLOSE ON 11TH DECEMBER. 

A: We ship world-wide. 

Q: How much is the cost of shipping?

A: Domestic shipping within Australia is $10.00
International Shipping is $20.00

We use Australia Post to send our parcels.

Q: What currency is used on the website?


Q: Refunds or Exchanges

A: All items are in Australian Dollars and include tax. 
 

A. If you are unhappy with your handmade piece, we are willing to exchange or refund . However please note we do not refund for change of mind, refunds are for faulty goods only.  

Should you like to return your purchase, please contact us directly via email on xanderloukids@gmail.com. Once the email has been received we will provide you the necessary details.