Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. 

By placing an order at Xander-Lou, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Xander-Lou as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, to provide offers and information on our new product releases. The information you provide is only available to Xander-Lou and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Xander-Lou to delete or correct the information held about you. 

Payment

All products remain Xander-Lou's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Xander-Lou.

All transfers conducted through Xander-Lou are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. 

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

Additional Information

Xander-Lou reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Xander-Lou has the right to cancel the order and refund any amount paid in the best way. Xander-Lou shall also notify the customer of equivalent replacement products if available.

Return Policy

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. To return an item email xanderloukids@gmail.com. 

Shipping

Xander-Lou ships merchandise using Australia Post. 

Domestic orders are shipped using Parcel Post, and do not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. Once the item is made, delivery time frame is approximately 2-4 working days.

International orders sent using Airmail. This method does not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Once the items is made, delivery time frame is approximately 3-12 working days.

Should you have any questions, please contact us via email: xanderloukids@gmail.com.a